TERMS AND CONDITIONS

Last Updated: 7 June 2026

1. ABOUT US

This website is operated by Fins and Fur Pty Ltd ("we", "us", "our"). By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions.

Contact Details:
Fins and Fur Pty Ltd
Email: j.sonners@finsandfur.com.au

2. ELIGIBILITY

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or guardian to use our services.

You agree that all information provided to us is accurate, current, and complete.

3. PRODUCTS AND SERVICES

We strive to ensure product descriptions, pricing, images, and availability are accurate. However, errors may occasionally occur.

Colours and appearances may vary depending on your device and display settings.

We reserve the right to:

• Limit quantities purchased.
• Refuse or cancel orders.
• Discontinue products without notice.
• Correct pricing or description errors.

4. ORDERS

Placing an order constitutes an offer to purchase.

Orders are not accepted until payment has been received and we confirm acceptance.

We reserve the right to refuse, cancel, or limit any order at our discretion, including where:

• Products are unavailable.
• Pricing errors occur.
• Fraudulent activity is suspected.
• Shipping restrictions apply.

If an order is cancelled after payment has been received, a full refund will be issued.

5. PRICING AND PAYMENT

All prices are displayed in Australian Dollars (AUD).

Prices may change without notice.

Payment must be received in full before goods are dispatched.

6. SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

Fins and Fur Pty Ltd is not responsible for delays caused by:

• Postal or courier services.
• Weather events.
• Customs processing.
• Circumstances outside our reasonable control.

Risk in goods passes to the customer upon delivery.

7. RETURNS, REFUNDS AND EXCHANGES

Change of Mind

We do not offer refunds, returns, or exchanges for change of mind purchases. Please choose carefully before purchasing.

Faulty, Incorrect or Damaged Products

Returns or exchanges may be accepted within 7 days of purchase where:

• The item is faulty.
• The incorrect item was supplied.
• The item was damaged prior to receipt.
• The incorrect size was supplied.

Proof of purchase is required.

Returned items must:

• Be returned within 7 days.
• Include all original packaging where possible.
• Not show signs of misuse, neglect, or accidental damage.

Where a claim is approved, we may offer:

• A replacement product.
• An exchange.
• A repair.
• A refund.

Australian Consumer Law

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

Customers are entitled to remedies for major failures and compensation for any reasonably foreseeable loss or damage.

8. LIVE ANIMAL SALES

Where permitted by law, live animals are sold only to customers who can provide appropriate housing and care.

Fins and Fur Pty Ltd reserves the right to refuse the sale of any animal where we believe suitable care cannot be provided.

Due to the nature of live animals:

• No refunds or exchanges are provided for change of mind.
• Health concerns must be reported as soon as possible after purchase.
• We may request veterinary documentation before assessing any claim.

Customers are responsible for researching the care requirements of any animal prior to purchase.

9. GROOMING SERVICES

While every reasonable care is taken during grooming, Fins and Fur Pty Ltd is not responsible for pre-existing health conditions, skin sensitivities, behavioural issues, or medical conditions that may become apparent during the grooming process.

Customers must disclose any known health concerns, injuries, behavioural issues, or medical conditions prior to their appointment.

In cases of severe matting, additional charges may apply due to the extra time, care, and equipment required.

Appointments cancelled with less than 48 hours' notice may incur a $25 cancellation fee.

Failure to attend a scheduled appointment without notice ("no-show") may also result in a $25 cancellation fee and may require pre-payment for future bookings.

Customers who repeatedly cancel appointments with insufficient notice may be required to pay a deposit or pre-pay for future grooming appointments.

For the safety of our staff and other animals, we reserve the right to refuse or discontinue grooming services where an animal displays aggressive or unsafe behaviour.

10. INTELLECTUAL PROPERTY

All website content, including text, graphics, logos, images, and branding, remains the property of Fins and Fur Pty Ltd unless otherwise stated.

No content may be copied, reproduced, or distributed without written permission.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites.